If something we built for you doesn’t deliver what you expected, you get your money back. No forms. No calls. No “are you sure?”
The short version
30-day no-questions-asked refunds. Email refunds@evolvebusiness.com from the address you used to purchase. Jim issues the refund in Stripe within 48 hours.
What’s covered
All paid Keyword Roadmap tiers (Page $19, Section $49, Site $99) — one-time and subscription.
All paid Competitive Audit tiers (Light $17 repeat, Medium $49, Full $199).
Any other one-time purchase listed on evolvebusiness.com.
Include your order or receipt — anything that lets us find the transaction. The first line of your email is fine: “Refund for Keyword Roadmap Section, ordered May 20.”
You don’t need to explain why. We genuinely don’t require a reason.
Jim issues the refund in Stripe within 48 hours (usually same-day). You’ll get a Stripe receipt confirming it.
Subscriptions
If you bought a subscription (e.g. $19/mo Page Roadmap or $99/quarter Site Roadmap):
The current period is refundable within 30 days under the same policy.
Future periods can be cancelled anytime from the Stripe receipt link or by emailing us — you won’t be charged again.
We don’t auto-prorate. If you cancel mid-period, you keep access to that period’s report.
Why we offer this
Because the worst part of buying anything online is wondering whether you’ll be stuck if it’s not what you expected. We’d rather lose the $19 than make you regret buying from us. If the work is good, you’ll come back. If it’s not, you should never have paid in the first place.
Anything we won’t refund?
After 30 days. If a report was delivered, you used it, and 30 days passed, we’ve done our part.
Custom strategy work (one-off consulting, audits scoped via email, retainers). Those have their own scope-of-work terms and aren’t covered by this policy.
Chargebacks filed without contacting us first. Email us — we’ll refund you faster than a chargeback can clear, and the back-and-forth helps no one.