Last updated: April 30, 2026
If you’re not satisfied with your Audit, we’ll refund you. Here’s the deal in plain English.
The offer
You have 7 days from the date of purchase to request a refund on any Audit. No interrogation, no “what went wrong” form to fill out. If the Audit didn’t deliver value for you, email us within the window and we’ll process the refund.
How to request
Email jim@evolvebusiness.com with:
- The email address used to purchase
- The business name on the Audit (or the audit URL we sent you)
- A one-line note that you’d like a refund
That’s it. We don’t require a reason, but if you tell us what was missing or wrong, it helps us improve the product.
Processing
- We’ll confirm your refund request by email, usually within one business day.
- Refunds are processed back to the original payment method (the credit card, Apple Pay, Google Pay, or Stripe Link account you used at checkout).
- Stripe typically takes 5 to 10 business days to return the funds to your account. The exact timing depends on your card issuer.
- You’ll get an automated Stripe notification when the refund clears.
What’s covered
- Light, Medium, and Full tier Audits purchased through evolvebusiness.com.
- The full purchase price.
- Your access to the report URL is preserved — we don’t take the report away when we refund. You’re welcome to keep it.
What’s not covered
We reserve the right to decline a refund in narrow cases of misuse:
- Buying multiple Audits for the same business with the intent to refund all of them after extracting the analysis.
- Using the Audit service for a business you don’t own and don’t have authorization to audit.
- Chargebacks initiated through your bank without first emailing us — we can almost always resolve issues directly and faster than a chargeback dispute.
If we decline a refund, we’ll tell you why and offer to make it right another way (a free upgrade, a different audit, or a strategic conversation).
Outside the 7-day window
After 7 days, refunds are at our discretion. We’re a small business that wants long-term relationships, so reach out — we’d rather have a conversation than turn down a reasonable request.
Chargebacks
Please email us before initiating a chargeback through your bank. Chargebacks are expensive for both of us (Stripe charges fees regardless of who’s right) and they slow down a resolution. We’d rather refund you in three days than fight a 90-day chargeback investigation.
Refunds don’t affect future purchases
Getting a refund on an Audit doesn’t blacklist you from buying again. If you refund a Light and later want a Medium or Full, you’re welcome.
Questions? Email jim@evolvebusiness.com.